Refund policy

RETURN & REFUND POLICY

Last updated: 15 September 2026

We hope you love your order. As many of our products are produced in limited quantities, please read the following policy carefully before purchasing.

CHANGE-OF-MIND RETURNS

Where you have a statutory right to cancel an online purchase, you must contact us within 14 days of receiving your order to tell us you wish to return the item.

Following notification, eligible products must be returned unused, unworn and in their original condition and packaging, including any free gifts included in your order.

Unless the product is faulty, damaged or incorrect, you are responsible for return postage costs. We strongly recommend using a tracked postal service. We are not responsible for returns lost during transit.

Original upgraded or express delivery charges are non-refundable beyond any amount required by applicable consumer law.

NON-RETURNABLE ITEMS

Returns or change-of-mind cancellations are not accepted for:

• Personalised or custom-made products
• Products made to your individual specifications
• Items altered or personalised at your request
• Products where a statutory exception to cancellation rights applies

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or otherwise does not conform to your contract.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please contact us as soon as possible if your order arrives damaged, faulty or you receive the wrong item.

Please include your order number, a description of the issue and clear photographs where appropriate. We will review the issue and provide an appropriate remedy in accordance with your statutory rights.

HANDMADE PRODUCTS

Some products are designed, cut, assembled or finished by hand. Minor differences in positioning, cutting or finish might occur between individual pieces. These small variations are part of the production process and do not automatically indicate a fault.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times after we issue a refund depend on your bank or payment provider.

Please contact honeymoon.closet20@gmail.com regarding returns or refunds.

Nothing within this policy limits your statutory consumer rights.